FAQs

***Please read through before placing an order with our Online Store - Click & Collect***
Q: Can my order be delivered to my home?
A: We do not offer shipping/delivery at this time. The Beechwood Online Market is a Click & Collect service and offers a choice of Pickup Locations.
Q: Where can I pickup my order?
There are 3 Pickup Locations to choose from:
Pickup Location 1:
Saturdays starting June 30 between 9:30am-2:00pm

The Beechwood Market - Flagship

Optimiste Park

43 Ste Cecile St.

Ottawa, ON

K7L 7L1

Pickup Location 2:

Tuesdays starting July 3rd between 3:00pm-6:00pm

The Beechwood Market - Mini Market

Rideau Sports Centre

1 Donald St.

Ottawa, ON

K1K 4E6

Pickup Location 3: 

Thursdays starting July 5th between 3:00pm-6:00pm

The Beechwood Market - Mini Market

Natalie's Urban Ottawa

115 Beechwood Ave.

Ottawa, ON

K1M 1L6

 

Q: How do I know which Pickup Location I have selected?

A: When "Checking Out" of the Online Store, you will be prompted to select a Pickup Location. The Pickup Locations are date and time specific (i.e. Saturdays between 9:30am-2:00pm). Please ensure you select a date you are able to attend.

You can check which Pickup Location you have selected by referring to the confirmation email you receive upon payment.

Q: What if I am not able to attend my selected Pickup Location day?

A: If you are not able to attend your Pickup Location date, contact us immediately and we can select a new date and time that are appropriate. You can also have someone pick up your order on your behalf, as long as you give us their contact information in advance.

Q: Why does the Flagship Market sell items that are not available Online?

A: The  Flagship Beechwood Market at Optimiste Park offers the widest array of local produce, prepared foods, handmade goods and more. Our Online Store is in its inaugural year, acting as a testing platform to see if we can bring local goods to the East End all year long. Our Mini Markets, act as a Pickup Location for the Online Store, but also act as an additional way to shop for local and handmade goods during the week.